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Terms of Services Medieval Armour

Avalon Shop

These conditions of sale are for the purchase of products and services made by E-mail, fax, phone and through the website: Medieval-Armour.com

run by Avalon Shop / Library Editorial Sibilla

CONTACT DETAILS
If at any time you wish to contact Avalon / Libr. Edit. Sibilla with any question or complaint or to exercise any of the rights set out in this privacy policy statement you may do so by contacting us by either of the methods set out below:

Our Location Address:

Avalon Shop / Libreria Editoriale Sibilla
Via Sant'Ugo, 6 R
16135 Genova - ITALIA.
Email: This email address is being protected from spambots. You need JavaScript enabled to view it. - Telephone: +39.010.27.23.934

Order confirm

The times of escape of the orders vary according to the types of application and the desired article, you/they can have gone since 3 a 7 days.

The products displayed on this site are all new, original and correspond to the images and descriptions provided. The user proceeds with the purchase agrees to pay for the goods purchased by one of the methods allowed. The goods travel at our own risk: we guarantee safe packaging and parcels in perfect shape (ten years of experience). In case of damage we ask the customer:

1) inform us as soon as possible to full compensation or return of goods,

2) to keep the damaged goods, complete with packaging and transport document, to enable staff to view the Courier 'package, to be compensated.

Approved payment:

  • Credit Card - PayPal Checkout (Visa, MasterCard, American Express...).
  • Bank Transfer 

Secure Payment

The customer can choose to pay the items that he decide to purchase by anyone of the currencies available on this shop. The payment can be carried out by Credit Card through the secure website https://www.paypal.com/ or Wire Transfer. In case of payment with Credit Card, the sum will be accounted only at the shipping of the order.
At no time during the purchase process Avalon Shop / Libr. Edit. Sibilla is able to know information about the buyer's credit card.

The on-line purchases made by Credit Card are regulated by the virtual POS of PayPal, guaranteed by a digital certify Verisign. The transactions are encrypted to protect the information contained. It is possible to verify the security of the transaction looking at the padlock icon (or key icon) displayed on the browser.

Shipping charges

Shipping charges are calculated automatically in the shopping cart page.
All prices in British pound £, including 22% Italy VAT. 
We ship to United Kingdom with courier service (GLS): 1 to 20 Kgs for £9.50.
The consignment is traceable, we will send You for e-mail the relative code, to consult, beginning from the day later, the state of the consignment on the site.
Please note, outside the European Union, your country may charge you customs fees. The fees will vary depending on your country's policies. Our shop is set up to compute shipping costs automatically for all countries worldwide.

Order confirmation

For orders direct from this Website we will forward an order confirmation by e-mail. For orders received by email or fax we will forward an order confirmation by the same method.

Delivery

We will endeavour to deliver your goods within 12 days of sending you the order confirmation. If we are unable to meet this delivery schedule for any part of your order, we will contact you to agree a new delivery date or a refund of payment for the outstanding items. Should you experience problems with your delivery please contact us as shown on the ‘Contact’ page of this Website.

Returns, Replacements & Cancellation

You have the right to cancel the contract within 20 days without reason.

•In the case of goods, the 20 days start the day after the goods are received 
•In the case of services, the 20 days start when the contract was made
Notification of cancellation should be given in writing to the address shown on the ‘Contact’ page of this Website: This email address is being protected from spambots. You need JavaScript enabled to view it.
The return of goods will be at the customer's expense. A full refund will be forwarded following recept and inspection of the goods to confirm that they are in a satisfactory condition.
Let us know if you’d like a gift card or a refund, or to exchange merchandise. 
Ship your return or exchange merchandise, using the return label from the bottom front of your invoice to the following address: 
Avalon Shop / Libreria Editoriale Sibilla
Via Sant'Ugo, 6 R
16135 Genova - ITALIA.
Telephone: +39.010.27.23.934

Returns are normally processed within 7 days of receiving your return or exchange.
Refunds are normally applied to the original payment method used, unless you request your refund in the form of a Replacements gift card. If you paid for your order by check, we will mail you a refund check. 
Credit card refunds are issued by us as soon as the return or exchange is processed. Your issuing bank should post the refund to your account in accordance with its policies, but for most customers this is normally within 3-4 days.
If you have an email address on file, we will send you an email confirmation once the return is processed.
If you prefer to exchange your merchandise rather than receive a refund, you may request a Fast Exchange. 
Please Notification to This email address is being protected from spambots. You need JavaScript enabled to view it. 
to request a Fast Exchange.

 

Informazioni Contatto

Catalogo

Product selection

Customer Service

010 2723 934

347.76.24.107

 Email - contact

 

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